“Residential use” means that the original purchaser owns and resides in the home where the product was installed. If there is a question as to the type of use that is considered “residential,” please contact your customer service representative prior to purchase and installation. PLEASE NOTE Residential warranty excludes coverage for ball bearing caster wheels and rolling loads due to the unusual characteristics of this type of wheel traffic. A double wheel caster is included under normal traffic.
“Light Commercial use” means conditions and foot traffic which moderately impact the flooring. The following areas are approved for on or above grade installation of ACE resilient products: Condominiums, doctor/dental offices, lounge (excluding service area), office conference rooms, professional offices, retail sales floors.
“Wear through” is defined as complete loss of the wear layer. Gloss reduction is not considered wear and is not covered by this warranty.
“Waterproof” applies to the product itself and does not extend to damage of the subfloor or adhesives; and refers to topical moisture or topical water exposure. It does not cover moisture or water coming from below/underneath the product, and does not cover flooding or intentional damage or misuse.
This warranty is subject to the following conditions:
- ACE warrants the only first quality products
- The warranty period, when valid, begins on the date of the original installation.
- The flooring must be installed properly in accordance with the manufacturer’s installation
instructions and for its intended purpose as flooring. This product must be installed over
approved substrates and underlayments and use the recommended adhesives
- Installation requirements include, but not limited to, subfloor moisture content limits, flatness,
soundness, stability, and proper environmental acclimation to acceptable living conditions.
- The flooring must be maintained in accordance with the ACE care and maintenance instructions.
- ACE products are warranted to be used in 3 Season Room installations. For this application, the
flooring, adhesive (if applicable) and the environment it is installed in must maintain a
temperature range between 60° and 107° Fahrenheit (15° and 42° Celsius) before, during and
after installation. 3 Season Rooms must be enclosed with no exposure to the elements or direct
sunlight. If the 3 Season Room does not meet these requirements, it will void the warranty.
- This limited warranty applies only to defects which were not visible before or during installation
of the flooring. It is the responsibility of the installer/end user to confirm the received material is
free of any obvious visible conditions that may be detrimental to the appearance and/or
performance of the product.
- Minor color, shade and/or texture variations are normal. ACE does not warrant against
variations between samples, photos or models, replacement material and the installed flooring.
Any variances between actual material, product samples and/or brochures should be addressed
with your retailer prior to installation. If the retailer determines the condition “unacceptable,”
the manufacturer should be informed immediately.
- If a manufacturing-related defect should arise after installation and within the specified limited
warranty period, ACE will replace or repair a floor – our option – one time with a comparable
product. ACE will also honor reasonable labor costs for the repair or replacement, if the
material was professionally installed. If the replacement or repair fails in the same manner a
second time, we conclude the site conditions may not be acceptable for the installation of the
flooring.
- ACE reserves the right to inspect any claims and have samples removed for analysis. We must be
given a reasonable opportunity to inspect the floor prior which should be no less than thirty (30)
days after the problem is reported.
What is NOT Covered by this Warranty:
- Product sold by the manufacturer as other than “first quality.”
- Improper Installation: Material installed not in accordance with ACE Residential Installation
Guide Click/Residential Installation Guide – Glue Down, including any and all problems caused
by the use of non-recommended adhesive, underlayment and/or preparation of the substrate
are not warranted. Installing four tile/plank corners together is not recommended for click
products and therefore will not be warranted. Installation errors are not manufacturing related
conditions. ACE does not warrant installer workmanship.
- ACE will not pay for labor costs to repair or replace material with visible conditions that were apparent before installation.
- This warranty does not cover noise related issues including, but not limited to, squeaks,
popping, etc.
- Damages resulting from improper or inadequate maintenance
- Product deformity that is not measurable or that is only visible under certain light or from a
certain angle is not considered a defect. Visible defects should be evaluated by their visibility
from a standing position in normal lighting.
- Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including
but not limited to stains from paints, dyes, mats, fertilizers or other similar materials.
- Damage caused by moving appliances or heavy furniture without protecting the floor. (Always
protect floor by using plywood or hard board runways when moving heavy objects and also
when using an appliance dolly, heavy objects equipped with wheels or rollers, including two and
four-wheel carts etc.)
- Damage resulting from accidents, casualty events, abuse or improper usage (including pet
related damage, such as chewing, digging, clawing, etc.). Accidents, abuse and improper usage
are defined as, but are not limited to damage caused by: casters on furniture, rotating beater
bars on vacuum cleaners, burns, cuts, impact from heavy and sharp objects, narrow or spike
heels, cleats, etc., as well as, damage resulting from unprotected furniture legs.
